Shipping Policy

At Nytrus, we take care to ship each order securely and transparently.

Shipping Locations

We currently ship within the United States only.

Shipping Rates

Shipping rates are calculated at checkout based on your order and delivery address.

Order Processing

Orders are processed in the order they are received unless otherwise stated on the product page.

Batch Shipping / Pre-Order Items

Some Nytrus products are shipped in batches rather than immediately after purchase.

At this time, both the Cosmic Series III and Jurassic Series I are scheduled to begin shipping in April 2026.

If your order includes a batch-shipped or pre-order item, your estimated shipping timeline will be based on that item’s release and fulfillment schedule.

Shipping Confirmation and Tracking

Once your order has been prepared for shipment, you will receive a shipping confirmation email with tracking information, if available.

Delivery Timing

Delivery times may vary depending on your location, carrier performance, and whether the item is an in-stock or batch-shipped product.

Please note that estimated delivery dates are not guaranteed and may be affected by carrier delays, weather, or high order volume.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout. Nytrus is not responsible for delays, losses, or delivery issues caused by incorrect or incomplete address information provided by the customer.

Lost, Delayed, or Damaged Shipments

If your shipment is lost, delayed, or arrives damaged, please contact us as soon as possible at hello@nytrusreserve.com.

To report a damaged item, you must contact us within 7 days of delivery.

If you purchased the 1-Year APP (Artifact Protection Plan) for your tumblers, or if you are a Collector’s Club member, your coverage includes protection against accidental damage. Please refer to the APP details for more information.

Contact

For any shipping-related questions, contact us at hello@nytrusreserve.com.